Free delivery on orders ৳1,999+
Contact Us
We’re here to help.
Whether you have a question about a product, need help with an order, or simply want to get in touch, the Kiddo Hugs team will be happy to assist you.
We aim to make every conversation clear, warm and helpful, just like the experience we want you to have when shopping with us.
How Can We Help?
Choose the contact option that works best for you.
For the quickest response, we recommend contacting us through WhatsApp. You can also reach us by phone, email, Messenger or through the contact form below.
Order Support
Need help with an existing order?
Please have the following information ready when contacting us:
- Order ID
- Registered phone number used for the order
Providing these details helps us identify your order quickly and assist you more efficiently.
For delivery-day or urgent courier-related enquiries, you may contact us by phone or WhatsApp.
Customer Care: +88 09638-448584
WhatsApp: 01787815683
Product Questions
Not sure which accessory is right for you, need more product information, or have a question before placing an order?
Our preferred channel for product questions is WhatsApp, where we can usually respond most quickly.
You may also contact us through:
- WhatsApp: 01787815683
- Email: support@kiddohugs.com
- Contact Form: available below
- Messenger: Kiddo Hugs on Facebook
Email Us
Customer Support
For order support, delivery enquiries, product questions or after-sales assistance:
General Enquiries
For general questions, partnerships, collaborations or other non-order enquiries:
Support Hours
Our customer support team is available during the following hours:
- Saturday–Thursday: 10:00 AM–11:00 PM
- Friday: 3:00 PM–8:00 PM
All times are Bangladesh Standard Time.
Messages received outside support hours will be attended to as soon as possible during the next available support period.
Response Time
We typically respond within 2–4 hours during support hours.
During busy periods or where additional investigation is required, please allow up to 24 hours for a response.
Send Us a Message
You can also send us a message directly through our contact form.
Please provide as much relevant information as possible so we can assist you efficiently.
For order-related enquiries, please include your Order ID and the phone number used when placing the order.
Business Information
Kiddo Hugs
House 30, Road 22, Sector 10
Uttara, Dhaka 1230
Bangladesh
Customer Care: +88 09638-448584
WhatsApp: 01787815683
Customer Support: support@kiddohugs.com
General Enquiries: hello@kiddohugs.com
Connect With Us
You can also reach Kiddo Hugs through our official social support channels.
WhatsApp: 01787815683
Messenger: Kiddo Hugs on Facebook
For account security and payment safety, please do not send passwords, card PINs, one-time passwords (OTPs), or other sensitive payment credentials through email, WhatsApp, Messenger or the contact form.