Terms & Conditions

Last Updated: 11 September 2026

Welcome to KiddoHugs. These Terms & Conditions explain the rules that apply when you visit our website, place an order, purchase a product, communicate with us, or otherwise use our services.

By placing an order or using our website, you agree to these Terms & Conditions together with any other policy that applies to your order, including our Shipping & Delivery Policy, Return, Exchange & Refund Policy and Privacy Policy.

Where a specific policy contains more detailed rules about a particular subject, that specific policy will apply to that subject.

Nothing in these Terms is intended to remove any mandatory rights available to customers under applicable law.

1. About KiddoHugs

KiddoHugs is an online retail brand serving customers in Bangladesh.

Current contact information and business contact details are available on our Contact Us page.

Business registration, tax or other regulatory information that is required to be publicly displayed will be updated as the relevant registrations become available or as required by applicable law.

2. Who May Place an Order

By placing an order, you confirm that you are legally capable of entering into the transaction or are acting with appropriate authorization from a parent, guardian or other authorized person.

You are responsible for ensuring that the information supplied when placing an order is accurate and that you are authorized to use the contact information and payment method provided.

3. Products and Product Categories

KiddoHugs currently offers products including Hair Accessories, Bags, Jewellery and Gift Sets.

Product availability, designs, colours, materials and collections may change from time to time.

We may add, modify or discontinue products without being required to maintain a particular product indefinitely.

4. Product Safety

KiddoHugs products are not intended for children under 36 months unless a product is specifically stated otherwise.

Customers should follow any product-specific age guidance, safety warning, care instruction or supervision recommendation displayed with the product.

Small accessories and jewellery may contain components that require appropriate adult supervision.

A product-specific warning will take priority where it provides more detailed safety guidance.

5. Product Descriptions and Images

We make reasonable efforts to describe and display products accurately.

However, colours or appearance may vary slightly because of lighting, photography, display settings or minor manufacturing variation.

Such minor differences do not necessarily constitute a defect.

This does not apply where a product supplied is materially different from what was ordered or where a product description was materially inaccurate.

6. Prices

Unless otherwise stated, prices displayed on the website are shown in Bangladeshi Taka (BDT).

The applicable product price and any delivery charge will normally be displayed before an order is submitted.

Prices, promotions and delivery charges may change prospectively from time to time.

A change will not normally be used to retrospectively increase the agreed price of an order that KiddoHugs has already accepted.

7. Pricing or Technical Errors

Although we take reasonable care when maintaining the website, an obvious pricing, calculation, stock or technical error may occasionally occur.

Where a material error is identified before dispatch, KiddoHugs may correct the error or cancel the affected order after notifying the customer.

If payment has already been received for an order that is cancelled because of such an error, the applicable paid amount will be refunded.

KiddoHugs will not use this section to impose an undisclosed higher price after an order has already been validly accepted and fulfilled.

8. Stock Availability

Displaying a product on the website does not guarantee that stock will remain available until fulfilment.

Inventory may change because of simultaneous purchases, stock discrepancies, damage, quality-control issues or other operational circumstances.

If an ordered product becomes unavailable, KiddoHugs will contact the customer as appropriate and may offer an alternative or cancel the affected item or order.

Any eligible prepaid amount relating to an unavailable product will be refunded.

9. Placing an Order

Submitting an order means that you are requesting to purchase the selected products subject to these Terms and the applicable policies.

An automatically generated order number or acknowledgement confirms that we have received the order. It does not by itself guarantee final acceptance, stock availability or dispatch.

10. Order Acceptance

An order is considered accepted once KiddoHugs has completed any reasonably necessary verification and confirms the order for fulfilment.

Before acceptance or dispatch, we may reasonably decline or cancel an order because of stock unavailability, a material pricing or technical error, incomplete or incorrect customer information, suspected fraud or misuse, delivery limitations, unusual bulk or reseller activity, failure to complete required verification, or another lawful operational reason.

Where a prepaid order is cancelled by KiddoHugs, any amount properly due back to the customer will be refunded.

11. Order Verification

KiddoHugs may verify an order where reasonably necessary for fraud prevention, delivery accuracy or operational security.

Verification may include confirming the customer’s name, registered phone number, delivery address, order details or intention to receive the order.

We will not routinely request unnecessary sensitive identification solely for ordinary order verification.

12. Cash on Delivery

KiddoHugs currently operates primarily through Cash on Delivery (COD).

For a COD order, the applicable payable amount becomes due when the parcel is delivered, subject to the order and delivery terms.

Customers should ensure that the recipient is available and able to receive the order.

13. Advance Payment for Selected Orders

KiddoHugs may require full or partial advance payment in limited circumstances where reasonable, including certain remote delivery locations, selected products or orders, verification-sensitive orders, unusual high-risk transactions, or a history of repeated failed or refused deliveries.

Where advance payment is required, the customer will be informed before dispatch.

A request for advance payment does not remove the customer’s applicable return, refund or consumer rights.

14. Future Online Payments

KiddoHugs does not currently operate a general online-payment gateway.

If online payment is introduced in the future, additional payment-provider rules and security procedures may apply.

An online transaction will not be treated as successfully paid merely because the customer attempted payment. Successful payment must be confirmed through the relevant payment system.

Verified duplicate payments or eligible refunds will be handled according to our applicable refund process and the requirements of the payment provider.

15. Cancellation and Order Changes

Cancellation, product changes and address changes are subject to the order’s processing and dispatch status.

Orders may normally be cancelled before dispatch, subject to confirmation by KiddoHugs.

Once an order has entered courier processing or has been dispatched, cancellation or modification cannot be guaranteed.

The detailed rules in our Return, Exchange & Refund Policy and Shipping & Delivery Policy will apply.

16. Shipping and Delivery

KiddoHugs currently delivers within Bangladesh.

Delivery fees, estimated delivery periods, delivery zones and campaign-related free-delivery terms are described in our Shipping & Delivery Policy and may change prospectively.

For shipping purposes, Within Dhaka refers to the Dhaka Metropolitan Area. Other supported locations in Bangladesh are treated as Outside Dhaka.

Delivery estimates are targets rather than unconditional guarantees where delays arise from courier operations, weather, public holidays, transportation disruption or other circumstances outside our reasonable control.

17. Failed Delivery, Incorrect Address and Refused Orders

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

Where delivery fails because of incorrect information, customer unavailability or another customer-caused issue, redelivery may require an additional delivery charge.

Repeated refusal of correctly fulfilled COD orders or repeated customer-caused failed deliveries may result in reasonable verification or advance-payment requirements for future orders.

This does not apply where refusal or non-acceptance is reasonably connected to a genuine wrong, damaged, defective or otherwise eligible order issue.

18. Returns, Exchanges and Refunds

Returns, exchanges, damaged or incorrect products, refund methods, return shipping and applicable timelines are governed by our Return, Exchange & Refund Policy.

Submitting a return request does not automatically establish eligibility for a refund or exchange.

Nothing in these Terms overrides a mandatory consumer remedy available under applicable law.

19. Promotions, Coupons and Free Delivery

KiddoHugs may offer discounts, coupons, promotional campaigns, free delivery, free gifts or other special offers from time to time.

Each promotion may have its own eligibility period, minimum order value, product restrictions or other clearly disclosed conditions.

Unless a campaign expressly states otherwise, multiple coupons or promotional discounts may not be combined.

The promotion displayed and applicable when the qualifying order is placed will normally govern that order.

Future changes to a promotion will not normally be applied retrospectively to an already accepted order.

20. Sale, Final-Sale and Promotional Products

A discounted price does not by itself remove a customer’s rights relating to a genuinely defective, damaged or incorrect product.

Where an item is subject to a specific Final Sale or hygiene-related restriction, that restriction should be disclosed before purchase.

Return and exchange eligibility remains subject to our Return, Exchange & Refund Policy.

21. Free Gifts

A free gift may be conditional on the customer retaining the qualifying purchase.

Where a qualifying purchase is fully returned, the promotional gift may also need to be returned in accordance with our Return, Exchange & Refund Policy.

Promotional items do not remove mandatory customer rights.

22. Customer Responsibilities

Customers are expected to provide accurate order and contact information, review their order before submission, remain reasonably available for delivery, follow applicable product safety and care instructions, and communicate honestly when requesting support, returns or refunds.

Customers should not intentionally supply false information or misuse KiddoHugs services.

23. Fraud, Abuse and Suspicious Activity

KiddoHugs may reasonably investigate conduct that indicates fraud or misuse, including materially false claims, fabricated or altered evidence, unauthorized payment activity, repeated deliberate COD refusal, abusive promotional activity or unusual return patterns.

Where lawful and proportionate, we may require additional verification, restrict a discretionary promotion, require advance payment for a future order, limit unusual order quantities, or decline a future transaction.

A customer will not be penalized merely for making a genuine complaint, exercising a legitimate return right or raising a legitimate payment dispute.

24. Prohibited Website Use

You must not deliberately interfere with the operation or security of the website.

This includes attempting unauthorized access, introducing malicious software, circumventing security controls, using automated systems in a way that materially disrupts the service, or using the website for fraudulent or unlawful activity.

Nothing in this section restricts ordinary lawful browsing or legitimate customer use.

25. Website Availability

We aim to keep the website accurate and available but cannot guarantee uninterrupted or error-free access at all times.

Maintenance, hosting problems, network failures, software errors, cybersecurity incidents or other technical circumstances may temporarily affect website availability.

Where a material website error affects an order, we will handle the affected transaction reasonably and in accordance with applicable law.

26. Third-Party Services

KiddoHugs relies on third-party providers for parts of its operations, which may include courier services, hosting, email services, WhatsApp/Meta services and, in the future, payment processors.

Third-party systems may occasionally experience delays, outages or errors outside KiddoHugs’ direct control.

Where an issue affects a customer order, we will provide reasonable assistance and will not rely on this section to remove any responsibility that cannot lawfully be excluded.

27. Third-Party Links

Our website or communications may occasionally contain links to third-party websites or services.

A link does not necessarily mean that KiddoHugs controls or endorses all content, security practices or policies of that third party.

Customers should review relevant third-party terms where appropriate.

28. Privacy, Cookies and Marketing Communications

Personal information is handled according to our Privacy Policy and other applicable privacy disclosures.

KiddoHugs may use service providers where reasonably necessary to fulfil orders, provide support, operate the website or perform approved marketing activities.

Marketing email or SMS communications will be subject to applicable consent and opt-out arrangements.

Our Privacy/Cookie framework will disclose applicable website tracking technologies, including Meta-related technologies where used.

29. Intellectual Property and Brand Protection

The KiddoHugs name, branding, logo, website design elements, original photographs, graphics, written content and other original materials are owned by or licensed to KiddoHugs unless otherwise indicated.

They may not be copied, reproduced, republished, commercially exploited or falsely presented as another party’s material without appropriate permission, except where applicable law permits otherwise.

Ordinary personal use of the website does not transfer ownership of any intellectual-property rights.

30. Customer Reviews and Submitted Content

Where customers are able to submit reviews, comments or other public content, they should provide truthful and lawful material and should not knowingly infringe another person’s rights.

KiddoHugs may moderate or remove spam, fraudulent, abusive, unlawful or irrelevant submissions where reasonable.

Submitting a review may permit KiddoHugs to display that review through the relevant store-review functionality.

Customer photographs or other personal content will not be treated as unrestricted advertising material merely because they were sent to customer support.

31. Limitation of Responsibility

Nothing in these Terms excludes or limits liability or customer rights that cannot lawfully be excluded.

Subject to that principle, KiddoHugs is not responsible for loss caused primarily by customer misuse, materially inaccurate information supplied by the customer, failure to follow product instructions, or circumstances genuinely outside our reasonable control.

KiddoHugs does not make unlimited guarantees concerning indirect or consequential losses that are unrelated to a reasonably foreseeable failure in providing the relevant product or service.

This section does not excuse KiddoHugs from providing an appropriate remedy for an eligible defective, damaged, incorrect or otherwise non-conforming order.

32. Events Beyond Our Reasonable Control

Delivery or service performance may be affected by events outside our reasonable control, including natural disasters, severe weather, transport disruption, strikes, public emergencies, government restrictions, major telecommunications failure or widespread third-party service interruption.

Where such an event materially affects an order, KiddoHugs will make reasonable efforts to communicate and manage the situation appropriately.

Applicable mandatory customer rights will remain unaffected.

33. Complaints and Resolution

Customers should first contact KiddoHugs through our published customer-support channels so that we have an opportunity to investigate and resolve the matter.

A support response or acknowledgement does not necessarily mean that a complex investigation has been completed.

Where a matter cannot be resolved through ordinary support, it may be escalated internally for further review.

Nothing in these Terms prevents a customer from using an applicable statutory consumer-protection process or other lawful remedy.

34. Governing Law

These Terms and transactions with KiddoHugs are governed by the applicable laws of Bangladesh.

Any dispute that cannot be resolved directly may be referred to the competent authority or court having lawful jurisdiction.

Nothing in this section is intended to remove a mandatory forum or remedy available to a consumer under applicable law.

35. Changes to These Terms

KiddoHugs may update these Terms as its products, operations, payment methods, technology or legal requirements evolve.

The latest version and its Last Updated date will be displayed on the website.

Material changes will normally apply prospectively.

KiddoHugs will not ordinarily use a later version of these Terms to retrospectively worsen a material term already confirmed for an accepted order, except where required by law or agreed with the customer.

36. Severability

If a particular provision of these Terms is found to be invalid or unenforceable, the remaining provisions should continue to apply to the extent permitted by law.

37. Contact

Questions about these Terms or an existing order may be directed to KiddoHugs through the contact methods listed on our Contact Us page.

For order-related support, customers should provide the Order ID and the registered phone number used when placing the order.