Free delivery on orders ৳1,999+
How To Order
Shopping with KiddoHugs is simple. This guide walks you through each step, from choosing a product to receiving your order.
KiddoHugs currently serves customers in Bangladesh and operates primarily through Cash on Delivery. Orders should be placed by an adult aged 18 or over.
If you are new to online shopping or would simply like to know what happens before you place an order, follow the steps below.
1. Explore the Collection
Start by browsing the KiddoHugs collection and choose the product you would like to order.
Our current categories include Hair Accessories, Bags, Jewelry and Gift Sets. Product availability may change over time as collections are updated.
2. Open the Product Page
Select a product to open its individual product page.
Review the available product images, description, price and any relevant product information before ordering.
If a product has selectable options, choose the option you want before continuing.
3. Add the Product to Your Cart
When you are ready to order, select Add to Cart.
The product will be added to your shopping cart. You can then continue browsing and add other products, or proceed with the items already selected.
Adding a product to your cart does not complete the order. Your order is submitted only after you complete checkout and select the final Place Order option.
4. Review Your Cart
Open the Cart to review the products you have selected.
Before continuing, check the product, quantity and order total shown in your cart.
If necessary, you can update quantities or remove an item before proceeding to checkout.
Any applicable delivery offer or delivery-related condition will follow the terms displayed for your order at the time of purchase.
5. Proceed to Checkout
When your cart is correct, select Proceed to Checkout.
The checkout page is where you provide the information KiddoHugs needs to process and deliver your order.
Please enter your information carefully. Incorrect or incomplete details may cause order verification or delivery problems.
6. Enter Your Customer and Shipping Information
At checkout, provide the customer and delivery information requested on the form.
This may include your name, active mobile number, email address where requested, delivery address, city or district and other information reasonably required to fulfil the order.
Please use an active phone number that you can access, as it may be required for order or delivery communication.
Check the delivery address carefully before placing the order, including any details needed for the courier to identify the destination.
7. Review Your Order Summary
Before submitting your order, review the checkout summary.
Confirm that the products, quantities, delivery information, delivery charge where applicable and final order total appear correct.
If something is incorrect, make the necessary change before placing the order.
8. Choose the Available Payment Method
KiddoHugs currently operates primarily through Cash on Delivery.
Where Cash on Delivery is available for the order, payment is collected according to the applicable delivery arrangement.
If KiddoHugs introduces additional online payment methods in the future, the available options will be shown during checkout and the relevant customer information and policies will be updated as necessary.
9. Place Your Order
Once you have reviewed your information and order summary, select Place Order.
Please avoid repeatedly clicking the button while the order is being processed.
After the order is successfully submitted, you should see an order-confirmation page containing the relevant order information.
Your order is not complete merely because products are in the cart. A successful checkout submission and order confirmation are required.
10. Keep Your Order Information
After placing an order, keep your Order ID or other order-confirmation information available.
If you contact KiddoHugs about an existing order, we may ask for your Order ID and the registered phone number used when the order was placed so that we can identify the purchase efficiently.
11. Order Processing and Delivery
After an order is received, KiddoHugs may process and verify the information reasonably necessary to fulfil the order.
The order will then proceed through the applicable fulfilment and courier process.
Delivery availability and timing depend on the destination, order status, courier operations and the terms described in our Shipping & Delivery Policy.
Read Shipping & Delivery Policy
12. Track Your Order
Where tracking information is available, you can use the KiddoHugs Track Order page or relevant shipment information provided for your order.
Courier tracking or status updates may also become available depending on the delivery service and stage of fulfilment.
13. Need to Change or Cancel an Order?
If you need to request an order, product, delivery-address or cancellation change, contact KiddoHugs as soon as possible.
Whether a change can be made depends on the order status, stock availability and whether the order has already entered fulfilment or been handed over for delivery.
Once an order has been dispatched, some changes or cancellation requests may no longer be possible.
14. Returns, Exchanges and Refunds
If there is a problem after delivery, or you would like to understand whether a product may be eligible for return or exchange, please review our Return, Exchange & Refund Policy.
Read Return, Exchange & Refund Policy
15. Product Care and Safety
Before a child uses an accessory, please consider the product, the child’s age and the relevant care and safety guidance.
KiddoHugs products are not intended for children under 36 months, and product suitability should be considered by a responsible adult.
16. Need Help Placing an Order?
If you have difficulty using the website or are unsure about the ordering process, you are welcome to contact KiddoHugs.
For customer-service enquiries:
You can also use our Contact Us page.
Ready to Order?
Browse the KiddoHugs collection, choose the products you love and follow the steps above to complete your order.