Free delivery on orders ৳1,999+
Shipping & Delivery
Last Updated: 19 August 2026
At KiddoHugs, we aim to make every order experience clear, reliable and transparent. This Shipping & Delivery Policy explains where we deliver, how orders are processed, estimated delivery times, applicable delivery charges, tracking, Cash on Delivery, and what happens when a delivery cannot be completed.
1. Delivery Coverage
KiddoHugs currently delivers within Bangladesh only, covering all 64 districts.
International shipping is not currently available. If international delivery is introduced in the future, the relevant terms, charges and delivery estimates will be published before the service becomes available.
2. Order Processing
We aim to begin processing confirmed orders promptly and normally hand eligible orders over to our courier partner within 1 business day of receiving the order.
Processing may take longer during public holidays, unusually high order volumes, courier service interruptions or other circumstances outside our reasonable control.
The processing period is separate from the delivery or transit period.
3. Estimated Delivery Time
For the purposes of this policy, “Within Dhaka” refers to the Dhaka Metropolitan Area. Other supported locations in Bangladesh are treated as Outside Dhaka.
After an order has been dispatched to the courier, our typical delivery estimates are:
- Within Dhaka: approximately 1–2 business days after dispatch
- Outside Dhaka: approximately 1–4 business days after dispatch
These are estimated delivery times and are not guaranteed delivery dates.
To allow for courier-network or exceptional operational delays, customers should allow up to 5 days for delivery within Dhaka and up to 10 days for delivery outside Dhaka under normal service conditions.
4. Delivery Charges
Our current standard delivery charges are:
- Within Dhaka: ৳80
- Outside Dhaka: ৳150
Delivery charges may change in the future if courier rates, service coverage, operational costs or shipping arrangements change.
The applicable delivery charge shown on the website or during checkout at the time an order is placed will apply to that order.
5. Free Delivery Offers
KiddoHugs may offer free delivery on eligible orders of ৳1,999 or more when a free-delivery promotion is active.
Free delivery is a promotional benefit and is not guaranteed to be permanently available. The minimum order amount, eligible products, duration or other conditions of a free-delivery promotion may change from time to time.
The free-delivery terms displayed on the website at the time the customer places the order will apply.
6. Cash on Delivery and Advance Payment
KiddoHugs currently offers Cash on Delivery (COD) for eligible orders and delivery locations.
However, full or partial advance payment may be required for certain orders, including where appropriate:
- deliveries to selected remote or higher-risk service areas;
- certain products or order types;
- orders requiring additional verification; or
- customers or orders with previous unsuccessful, refused or repeatedly failed deliveries.
If advance payment is required, the customer will be informed before the order is dispatched.
We will not represent an order as unconditional Cash on Delivery and then require an undisclosed payment after dispatch.
7. Courier Partner and Shipment Tracking
KiddoHugs currently uses Steadfast Courier as its delivery partner.
After an order is dispatched from our fulfilment location and processed by the courier, customers may receive an SMS containing shipment confirmation and/or a tracking link at the mobile number provided with the order.
Where website-based order tracking is available, customers may also use the relevant order or tracking information to check shipment progress.
Tracking information may not appear immediately after the order is handed over, as the courier may first need to receive, process and label the shipment.
8. Customer Address and Contact Information
Customers are responsible for providing:
- a complete and accurate delivery address;
- a valid and reachable mobile number; and
- any necessary delivery instructions.
Customers should review their details carefully before placing an order.
If an address or phone number appears incomplete or requires clarification, KiddoHugs may contact the customer before dispatch.
9. Unsuccessful Delivery or Customer Unavailability
If delivery cannot be completed because the customer is unavailable or cannot be reached, the courier may continue trying to contact or deliver to the customer for up to 3 business days, subject to courier operations and circumstances.
If delivery still cannot be completed, the shipment may be returned to KiddoHugs.
A shipment being returned because the customer was unavailable does not automatically entitle the customer to free redelivery.
10. Incorrect Address and Redelivery
If a customer provides an incorrect or incomplete address and the shipment cannot be delivered as a result, the parcel may be returned through the courier network.
If the customer later provides a corrected address and requests another delivery attempt, a new delivery charge will apply in addition to the charge associated with the original delivery attempt.
This reflects the cost of two separate delivery movements rather than an arbitrary penalty.
The applicable redelivery charge will be communicated before the parcel is dispatched again.
11. Refused Cash on Delivery Orders
If an order has been correctly fulfilled and dispatched, but the customer refuses to receive it for reasons unrelated to an error, defect or incorrect item attributable to KiddoHugs, KiddoHugs reserves the right to require the applicable delivery cost to be settled before accepting or dispatching future orders for that customer.
Repeated refused or unsuccessful Cash on Delivery orders may also result in future orders requiring full or partial advance payment.
This provision does not remove any rights a customer may have where an item is genuinely incorrect, defective, damaged or otherwise eligible under the applicable Return, Exchange & Refund Policy.
12. Delays and Circumstances Beyond Our Control
We aim to process and deliver orders within the timeframes stated above. However, delays may occasionally occur because of circumstances outside our reasonable control, including:
- severe weather;
- floods, storms or natural disasters;
- public holidays;
- strikes or transport disruptions;
- road or security restrictions;
- courier network interruptions;
- unusually high seasonal or campaign-related order volumes;
- technical or logistics-system failures; or
- other unexpected events affecting fulfilment or transportation.
Where we become aware of a significant delay, KiddoHugs will make reasonable efforts to assist the customer and provide available shipment information.
A temporary delay does not automatically mean that an order has been lost or cancelled.
If a shipment is eventually confirmed as lost, damaged beyond delivery or otherwise undeliverable, KiddoHugs will contact the customer and provide the appropriate next steps in accordance with the applicable store policies.
13. Changes to Shipping Rates or Services
Courier rates, service areas, delivery methods and promotional shipping offers may change over time.
KiddoHugs may update this Shipping & Delivery Policy when operational or courier arrangements change.
Any material change published after an order has already been accepted will not retrospectively alter the delivery charge or shipping terms that were confirmed for that order, except where the customer expressly agrees to a necessary change.
14. Relationship With Other Store Policies
This Shipping & Delivery Policy should be read together with the KiddoHugs:
- Terms & Conditions
- Return, Exchange & Refund Policy
- Privacy Policy
Where a return, replacement or refund becomes necessary after delivery or an unsuccessful shipment, the applicable Return, Exchange & Refund Policy will govern that process.