FAQ

KiddoHugs offers thoughtfully selected accessories including Hair Accessories, Bags, Jewelry and Gift Sets. Product availability may change as new collections are introduced.

Choose your preferred products, add them to your cart and complete the checkout using accurate customer and delivery information. The person placing the order should be at least 18 years old. Products intended for children should be purchased by an adult parent or legal guardian, or by another adult acting with their authorization.

KiddoHugs currently operates primarily through Cash on Delivery. If online payment options are introduced in the future, the website and relevant policies will be updated accordingly.

We deliver within Dhaka Metropolitan Area and to supported locations outside Dhaka across Bangladesh. Delivery availability may depend on the destination and courier coverage.

Free-delivery offers or thresholds may be available from time to time. The offer displayed on the website when you place your order will apply to that order.

Where tracking information is available, you may use the Track Order option on our website or the tracking information provided for your shipment. Courier updates may also be available depending on the delivery service.

You may request a reasonable order, product or address change before dispatch, subject to stock availability and fulfilment status. Orders may generally be cancelled before dispatch or courier handover. Please contact KiddoHugs as soon as possible if you need a change or cancellation.

Eligible return requests should normally be submitted within 7 calendar days from the date the order is delivered. Return approval depends on the reason for return, the condition of the product and the requirements in our Return, Exchange & Refund Policy.

Eligible products may be requested for exchange within 7 calendar days of delivery. Exchanges are subject to product condition and stock availability.

For hygiene reasons, pierced earrings are not eligible for ordinary change-of-mind return or exchange after the hygiene-sealed packaging has been opened and the item has been worn or tried on. This does not remove applicable rights relating to genuinely defective, damaged or incorrect products.

Please contact KiddoHugs as soon as reasonably possible. For visible delivery-related issues, we strongly recommend reporting the problem within 48 hours so that the product, packaging and courier information can be reviewed promptly.

We may reasonably request your Order ID, registered phone number, clear photographs of the product and, where relevant, photographs of the packaging or courier label together with a description of the issue. An unboxing video may be helpful when available, but it is not an absolute requirement for every genuine claim.

For an ordinary change-of-mind return, the customer normally pays the return shipping cost. If a verified return or replacement is required because KiddoHugs supplied an incorrect, defective or damaged product, KiddoHugs will normally bear or reimburse the reasonable applicable shipping cost.

Eligible Cash on Delivery refunds are generally issued by bank transfer or bKash. We may ask for information needed to verify the correct refund recipient. KiddoHugs will never ask for your account password, card PIN or OTP in order to process a refund.

Approved refunds are generally processed within 7 to 10 working days after refund approval and any necessary return verification have been completed. Your bank or mobile financial service may require additional time before the refunded amount becomes visible.

A Gift Set should generally be returned as a complete set, including the products, included accessories, packaging and other items supplied as part of the set. If only one part is defective, damaged, missing or incorrect, KiddoHugs may offer an appropriate remedy depending on the circumstances.

For order or customer-service enquiries, contact support@kiddohugs.com and include your Order ID and the registered phone number used when placing the order where relevant.